Terms Of Service
These Terms of Service apply to your use of firesideluxe.com and purchases from Fireside Luxe, trading as Fireside Luxe. Please read them together with our Privacy Policy, Shipping Policy and Return and Refund Policy. Mandatory consumer rights continue to apply.
Using our website
You must be legally able to enter into a purchase agreement in your jurisdiction. Provide accurate contact, billing and delivery information and use only payment methods you are authorized to use. If you create an account, protect your login details and notify us if you suspect unauthorized access.
Do not use the website for fraud, unlawful activity, malicious software, unauthorized access or conduct that interferes with the store or other customers. We may restrict misuse of the website, subject to applicable law and our obligations for existing orders.
Our role and product information
Fireside Luxe is an online retailer. Products may be supplied and shipped by third-party suppliers or fulfillment partners. We remain your point of contact for purchases made through our store. A manufacturer’s identity, warranty or other product-specific terms will be stated where applicable; a product listing does not imply that we manufacture the item.
Please review the listed dimensions, materials, included components, fuel or power requirements and manufacturer instructions before ordering. Photographs may include accessories or surrounding furnishings that are not included. Screen settings and natural material variations can affect appearance, but these do not excuse a materially incorrect description or defective product.
Prices and payment
The currency, item price, applicable taxes and delivery charges are shown before you submit your purchase. Payment options are those available at checkout. Approved promotions are subject to the terms displayed with the offer. Future price changes do not change the price of an accepted order.
Order confirmation and availability
An automated order acknowledgment confirms receipt of your order. If a product becomes unavailable or we identify a material listing error, we will contact you with the available options. We will not substitute a materially different product or increase an agreed price without your consent. If we cannot fulfill an order, we will cancel the affected item and refund the amounts due.
Shipping and order changes
Delivery arrangements are described in our Shipping Policy and the information shown before purchase. Contact us promptly if you need to change or cancel an order. Whether a change is possible depends on its fulfillment status and any terms disclosed before purchase. This does not restrict statutory cancellation rights or remedies for delayed shipment.
Installation and safe use
Products must be assembled, installed, positioned and used according to their manufacturer’s instructions and applicable local requirements. Confirm clearances, ventilation, fuel compatibility, surface suitability, permits and other requirements for your chosen product and location. Use a qualified professional where required. Lifestyle photographs and general support information are not installation instructions or site-specific safety approval.
Do not use outdoor-only fire or heating products indoors or in an enclosed area. Do not use damaged equipment. Installation, assembly, fuel connection and professional design services are included only if expressly stated in your order.
Returns and warranties
Our Return and Refund Policy explains how to request a return and how refunds are handled. Any applicable manufacturer warranty is subject to the specific written warranty supplied with the product. Contact us for assistance identifying the relevant terms. This section does not remove any warranty or consumer remedy that the law requires.
Website content and external links
Website text, branding and other content are owned by Fireside Luxe or used with permission. You may use the site for personal shopping and retain information relating to your purchases. Do not reproduce or exploit protected content beyond what applicable law permits without authorization. Third-party links are provided for convenience and do not mean that we control or endorse all content on those sites.
Service interruptions and responsibility
We aim to keep the website accurate and available, but technical interruptions and errors can occur. Contact us if a problem affects your order. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including applicable rights relating to defective, misdescribed or undelivered goods. We do not transfer our legal responsibilities to you merely because a supplier or carrier performs part of the order.
Concerns and governing law
Please contact us with your order number and a description of any concern so we can work toward a resolution. These terms are governed by the laws, subject to mandatory consumer protections that apply where you live. Nothing here prevents you from exercising rights available through a court, regulator, payment provider or other lawful process.
Changes to these terms
We may revise these terms for future use of the website and future purchases. The updated effective date will appear on this page. Changes do not retroactively reduce rights associated with an existing order. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Contact Fireside Luxe
For questions about these terms or your order, contact, trading as Fireside Luxe.
Email: support@firesideluxe.com
Telephone: (816) 685-0383